Shipping Policy

Shipping Policy for Quiet Rituals

Welcome to Quiet Rituals! We are committed to delivering your aromatherapy and home fragrance products with the utmost care and efficiency. Please review our shipping policy for details on how we handle orders, shipping times, costs, and other related information.

1. Processing Time:

We aim to process and dispatch all orders within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During busier periods (Oct-Dec) this can increase to 3-4 working days.

2. Shipping Rates and Delivery Estimates:

Standard Shipping (UK Mainland):

Orders under £40: £2.99

Orders £40 and above: Free

Estimated delivery time: 3-5 business days

Standard Shipping (UK Non-Mainland):

Rate: £2.99 - £14.50

Estimated delivery time: 3-5 business days

Standard European Shipping (Ireland, Austria, Belgium, Czech Rep, Denmark, France, Hungary, Luxembourg, Netherlands, Poland, Italy, Lithuania, Portugal, Spain, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Finland, Greece, Latvia, Romania):

Flat rate: £15.00

Estimate delivery time: up to 15 business days

Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

Standard European Shipping (Switzerland & Norway)

Rate: £13.00 - £35.00

Estimate delivery time: 5 - 8 business days

Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

Standard International Shipping (USA & Canada)

Flat rate: £18.00

Estimate delivery time: 5 - 8 business days

Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

3. Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.

4. Shipping Restrictions:

We are currently unable to ship to Germany via the UK warehouse due to regulatory requirements.

5. Delivery Issues:

If you experience any issues with your delivery, such as a delayed, lost, or damaged package, please contact our customer service team at support@quietrituals.co.uk We will work with the carrier to resolve the issue as quickly as possible.

6. Incorrect Shipping Information:

Please ensure that your shipping address is correct before placing your order. Quiet Rituals is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have made an error, contact us immediately at support@quietrituals.co.uk, and we will do our best to update your information before the order is shipped.

7. Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy. If you need further assistance, feel free to contact our customer service team.

8. Contact Information:

If you have any questions or concerns about our shipping policy, please contact us at support@quietrituals.co.uk

Thank you for choosing Quiet Rituals! We appreciate your business and look forward to providing you with an exceptional shopping experience.